Terms & Conditions - Launches at Urban Industry


Access to and use of this Web site and the products and search services available through this Web site (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of these terms, conditions and notices, without modification. Furthermore, you acknowledge that the Terms of Service may be updated by us from time to time. This Web site also contains links to other Web sites, Web pages and services, which are not operated by Urban Industries Ltd (the "Linked Sites"). Your use of such Linked Sites will be subject to the terms of service contained within each such site and the respective terms of service will control the use of the respective site. In any event your link through to such a site will be subject to the these Terms of Service. You recognise that Urban Industries Ltd has no control over such Linked Sites and information, and you accept that Urban Industries Ltd provides no guarantee as to the accuracy or reliability of such sites or the information contained in them and you agree that we shall have no responsibility as to whether such links locate unintended or objectionable content or otherwise cause you distress, loss or damage.



You will not: commit or encourage a criminal offence; send or receive any material which is in any way offensive or obscene, or in breach of confidence, copyright, privacy or any other rights; act contrary to the acceptable use policies of any Linked Sites or community standards generally; transmit or distribute a virus; hack into any aspect of the Service; corrupt data; cause annoyance to other Users; infringe upon the rights of any other person's trade marks or other proprietary rights; send any unsolicited advertising or other promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through the Urban Industries Ltd Web site.



Software & Content

The intellectual property rights in all software made available and content supplied to you remains the property of Urban Industries Ltd, its licencors, advertisers or content suppliers. You will comply with the terms of any agreement required by the owner of intellectual property rights in all software and content supplied to you as notified to you and you hereby acknowledge that all software that is not made readily available to you is confidential, and that all other rights including but not limited to database rights and copyright are asserted and reserved by Urban Industries Ltd, its licencors, advertisers or content suppliers. You may store, manipulate, analyse, reformat, print and display the content supplied solely for your own personal use. In no event are you permitted to publish, distribute or otherwise reproduce in any format any of the content or copies of the content supplied to you or which appears on the Urban Industries Ltd site and you are prohibited from using any such content in connection with any business or commercial enterprise including, without limitation, any media business or enterprise. You shall not modify, translate, reverse engineer, recompile, disassemble (except to the extent that applicable laws expressly or implicitly prohibit such restriction) or create derivative works based on any software or any documentation accompanying such software supplied by Urban Industries Ltd, its licencors, advertisers or content suppliers Urban Industries™ are trade marks belonging to Urban Industries Limited. No license or consent is granted to you to use these marks in any way, and Urban Industries Ltd reserves all rights in these and any related marks. You agree not to use these marks or any marks which are comparably similar without the written permission of Urban Industries Limited.



By making a request/order you are offering to purchase a product which we will accept to sell to you on the following Terms and Conditions. All requests are subject to availability and confirmation of the order price by us. We deem our acceptance of an offer to buy from us upon dispatch of the goods to you. We reserve the right to cancel any offer made by the customer to buy products from Urban Industries Ltd up and until we finally dispatch the goods bought and we communicate the items dispatch to the customer via email of other means of communication. Dispatch times may vary according to availability and any guarantees warranties or representations made as to delivery times are limited to mainland UK and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays or force majeure. Urban Industries Ltd are absolutely entitled to refuse any request made by you. If your order is accepted we will inform you by emailing you or else by calling you. We will also provide the identity of the party you have contracted with. This may be Urban Industries Ltd or in certain cases a third party. Where a contract is made with a third party Urban Industries Ltd is not acting as either agent or principal and the contract is made between yourself and that third party. When making a request you undertake that all details you provide to us requesting goods or services or bids made at auction are true and accurate, that you are an authorised user of the credit or debit card used to make your request or bid and that there are sufficient funds to cover the cost of the goods, services or bid. It is your responsibility to inform us of any changes to these details as soon as possible. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.



The services and all information, products and other content included in or accessible from this web site and the linked sites, are provided on an "as is" and "as available" basis and are subject to change at any time without notice to you. To the fullest extent permitted by law, Urban Industries Ltd disclaims and excludes all representations and warranties (express, implied and statutory, including but without limitation the warranties of merchant ability and fitness for a particular purpose, and non-infringement of proprietary rights) as to the services and all information, products and content included in and accessible from this web site or the linked sites.



Unless expressly stated to the contrary to the fullest extent permitted by law Urban Industries Ltd, its content providers, advertisers or linked sites shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this web site or the linked sites, even if Urban Industries Ltd had been advised of the possibility of such damages and irrespective of whether such damages arise in contract, tort, equity, restitution, by statute, at common law or otherwise. You have read this disclaimer and agree to it on the basis that you agree it is reasonable.



Images of personalities and third party copyright

Except where expressly stated to the contrary all persons including their names and images, third party trade marks and images of third party products, services and locations featuring on the Urban Industries Ltd web site are in no way connected, associated, linked or affiliated to Urban Industries Ltd or Urban Industries Ltd plc. furthermore, unless it is expressly stated on the Urban Industries Ltd web site that a certain product, service or location is connected, associated, linked or affiliated to the makers, right owners or broadcasters (the "makers") of a film or programme you should not make such an assumption, or rely in any way on the existence of such a connection, association or affiliation, by implication or otherwise. Any trade marks/names as may be featured on the Urban Industries Ltd web site are owned by the respective trade mark owners and Urban Industries Ltd claims no connection, association or affiliation with them. Where a trade mark (brand name) is referred to it is used to describe or identify the products, services or locations (the "goods") or else it is used to identify the film or programme where such goods appeared, but that is in no way an assertion or claim that such goods are endorsed by or connected, associated, linked or affiliated to the makers of the relevant film or programme.



You agree to indemnify, defend and hold harmless Urban Industries Ltd, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the Urban Industries Ltd services, your breach of the Terms of Service, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.



Urban Industries Ltd shall have the right in its absolute discretion at any time and without notice to amend, remove or vary any of the content supplied in connection with the Service or which appears on any page of the Urban Industries Ltd Web site. This includes the description of products and their sizing. Urbanindustry will always do their best to be accurate. All sizes are approximate. Material can change season to season, and Urban Industry are not responsible if a Brand changes the material used.



All information and material submitted by you to Urban Industries Ltd or that you publish on any public area of the Urban Industries Ltd Web site shall be provided by the submitter and accepted by Urban Industries Ltd on a non-confidential basis subject to paragraph 2 above. Furthermore, Urban Industries Ltd shall be granted a perpetual royalty-free non-exclusive license in the copyright of any material submitted and Urban Industries Ltd shall be free to use, edit, copy, republish and distribute (for any purpose) and authorise others to do the same, any such information or material and any ideas contained in such information or material.



Urban Industries Ltd may at any time terminate or suspend any part of the Service without notice to you.



If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforce ability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.



Upon entering the Urban Industries Ltd site you are bound by these terms and conditions. These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English High Court, the Strand, London. Any dispute in any way referable to the content of this site whether in respect of its trade marks, copyright or image content shall be resolved exclusively by arbitration the terms of which are to be agreed between Urban Industries Ltd and yourself and provide no right or recourse to any relief of the English Courts whether interim or otherwise and that by accessing this site you waive your right for all time to any such right.



The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Urban Industries Ltd. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Urban Industries Ltd.



Buy One Get One Free Offers

Buy one get one free offers (BOGOF) are limited to the selected 'parent' item and the 'child' (free) item as per offer details. There is no cash or other alternative product available. On return of a BOGOF purchase both items (parent and child item) must be returned to effect a refund. These terms apply to any 'item' that is free when a related item is purchased eg, Purchase an Adidas item and get a sticker pack free. If you want to return the Adidas item, then you would have to return the sticker pack as well.

Promo Discount codes

Promotional discount codes are published for time to time. One code maybe used at a time, not in conjunction with any other offers unless advertised in the promo description. There is no cash or other alternative product available.

Order Cancellations

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from URBANINDUSTRY, for a refund. please note only a basic shipping cost can ever be refunded. Order Cancellations must be made in writing, quoting your order number, within 7 working days of the day after you receive the goods to Customer Care.If however your order has already been processed, you will need to return the order to us. Please note that you as the customer are responsible for the cost of returning the item to us after order cancellation. You need to use your own method of return shipping as long as it is tracked and requires a signature upon its arrival back to us. You can also use our returns service but we will deduct any returns costs from your refund. Please read our Returns page for more info.



Return an item

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 28 days of receipt. We will issue a refund on receipt. However, delivery charges are only refundable if you have cancelled your entire order within the 7 day Cooling-Off Period or where the goods are faulty and a refund is made. Please see the paragraph above detailing that you must bear the charge of returning any items to us.

Returns and exchanges are returned using our returns portal. 

Items missing/damaged or faulty inside your parcel:

The customer must inform us if there are any items missing/damaged or faulty inside your parcel within 24 hours of the parcel being delivered. The item/s may need to be returned to us and must come back to Urban Industry in original condition ie, unwashed, tags attached etc

Please contact Customer Services immediately so we can help resolve the issue.

You will be required to keep packaging as we may need this to raise an investigation into any missing item/s. Failure to produce any packaging may result in Urban Industry not being able to process an investigation.
If the parcel was signed for in good condition and you then you (the customer) state that the parcel was damaged, then, again Urban Industry may not be able to raise an investigation and offer any compensation. We will require photographic evidence of the parcel.

My Parcel has not been delivered:

If your parcel hasn't arrived or the tracking states it has been delivered. We recommend that you search around your property first and then ask your neighbours. If you still cant locate your parcel you have to inform Urban Industry with 5 days of delivery date. If you contact us after the 5 days we will not be able to investigate the loss or give any kind of compensation. 


Urban Industry reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.

Courier returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to replace the order to have the item re-shipped. If you require a refund on items returned by the courier this will be done minus the couriers fee.

If a customer inputs any incorrect address details on their order, which causes the parcel to be delivered incorrectly or delays the parcel. Urban Industry will not be held any responsibility for this parcel. ie, the customer will have to try and retrieve the parcel themselves at their cost.

We DO NOT process order at the weekend including Bank holidays.


Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher – check your voucher to find out when to use it by. We're afraid we can't accept any responsibility for stolen or deleted gift vouchers, we cannot generate another code. We'll dispatch your gift voucher either as soon as payment has been cleared or on your specified delivery date (if this is later). We're afraid we can't be responsible for any delays, no matter how they are caused. If you are the purchaser, please double check the delivery email address you enter – it is your responsibility to do so and we're afraid we can't be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect.
In addition, we can't take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe. From time to time, gift vouchers may get caught in spam filters, and it's up to the recipient to check these filters. We can't take responsibility if a gift voucher cannot be delivered to the recipient's email address because of spam filters, firewalls, the capacity of the recipient's mailbox or any other factors outside of our control. If you return an order where you have redeemed a gift voucher against it and require a refund. A refund will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, or a combination of the two). There is no Cash redemption value for the recipient of the voucher. We cannot refund Gift Vouchers once purchased.



Due to Carhartt Distribution contracts in Australia, Italy & Greece, we can no longer ship any Carhartt product to these named countries.



Adidas & Reebok restrict us from selling any of their products outside of the EEA through their Terms & Conditions of Sale Contract.



Occasionally we will offer products for pre-order due to limited edition deliveries or long lead times. These terms cover our pre-order service.

a. Full payment for the item is taken at the time of order.

b. All delivery dates are estimated, occasionally delivery to the customer may be extended beyond our control. We will try to notify customers of this via email, Facebook or twitter where necessary.

c. Pre-orders are taken by us in good faith in that we have ordered the item in question from the brand and that they will be delivered to us around the estimated delivery time. Occasionally our full delivery of items may be reduced, be late, not arrive at, all of which are out of our control.

d. In circumstances where we cannot fulfil a Pre-ordered item Urban Industry will refund any monies including shipping costs as soon as possible and notify the customer according. We will endeavour to do this as soon as possible.

e. You may cancel your pre-order with us for a full refund at any time up until we dispatch the item to you. Please make any cancellation requests in writing via email to our customer service team.

f. Loyalty scheme discounts and Gift Vouchers apply to preorder items.

g. The images of pre-order items are usually taken of samples supplied at the time of ordering, these are open to change upon production by the brand. Our images should be taken as an approximation of the final delivered product.



You abide by the terms explained on the delivery pages, http://www.urbanindustry.co.uk/pages/uk-shipping and http://www.urbanindustry.co.uk/pages/worldwide-shipping



You can check out in Great British Pounds and 9 other currencies. There is a currency converter so you can see your currency clearly. But, please be aware if you select Paypal as a payment method then you can only pay in GBP. We take several different methods including Visa, Visa Debit, Mastercard, Amex, Paypal and Amazon Payments.

We DO NOT accept Prepaid Debit/Credit cards.



How long do I have to return an item?

You have 28 days to return an item from the day you received it.

When you return an item you have 3 options:

REFUND to original payment method ie, card, paypal account etc (please be aware this can take up to 5 days depending on your bank).
If a gift card has been used as part payment, the return refund value will be returned to your Gift Card first and then onto payment method used. 

Store Credit (ie No Refund to original payment)
Selecting store credit also gives you FREE Returns.
Please note: If you have selected Store credit you will receive a Gift voucher. If your Gift voucher has been created and weve emailed it to you we will no longer be able to change your mind and ask for a refund. So please only select store credit if you are 100% sure.
Also please note that when using store credit against your order and then you decide to return any items in that order. The return refund value will be returned to your Store Credit/Gift Card first and then onto payment method used. 

EXCHANGES We do offer exchanges. We can exchange any other item you choose. However, please be advised that item exchanges are performed subject to availability (as we are not able to reserve stock for customers) - in the event that we are unable to fulfil your requested exchange, we will instead be required to issue a store credit. 

How long to return an item? If you are not completely satisfied with your purchase, simply return the items to us in their original condition and packaging within 28 days of receipt and we will issue a full refund.

Conditions of return

Please make sure the item is not visibly worn, damaged, marked in any way with pen or grease, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is any condition that we deem renders the item unsaleable. The customer is responsible for the item returning to us, please make sure you take adequate steps to ensure the security of the contents during transit back, we cannot be held responsible for an exchange or refund if reasonable steps are not taken. Item/s must be returned with all relevant swing tags, labeling, branding and any accompanying marketing material specific to the item. This INCLUDES the outer box that the shoes come in. If the box is damaged it means the shoes cannot be resold to another customer, we don't have spare boxes. Occasionally we offer free items with your purchase. If you are returning your item for a refund any free item(s) must also be returned at the same time.

Easy UK Returns/Exchanges

We've tried to make this as easy as possible.

Login to our RETURNS PORTAL 

If you return an item for a Refund you can use our low priced Return Service for a flat charge of just £2.70 (what it costs us) and this will be deducted from your refund. Our service will normally be much cheaper than sending your item back yourself via a courier or the Royal Mail.
You are more than welcome to use your own returns postal method. We, of course, advise using a fully tracked service so that you know that is has arrived back with us safely.

EXCHANGE - Want another size.

If you want to exchange an item then Returns are FREE (Please note that we DO NOT reserve stock for exchanges. If the item you have requested for an exchange is out stock when we process your return, we will issue you with store credit automatically). We do recommend you place a new order for the size you require asap to avoid disappointment. 
If you decide you no longer want store credit, you can ask for a refund (This will include a £2.70* return fee). 

Store Credit (ie No Refund to original payment)
Selecting store credit also gives you FREE Returns.
Please note: If you have selected Store credit you will receive a Gift voucher. If your Gift voucher has been created and weve emailed it to you we will no longer be able to change your mind and ask for a refund. So please only select store credit if you are 100% sure. Also please note that when using store credit against your order and then you decide to return any items in that order. The return refund value will be returned to your Store Credit/Gift Card first and then onto payment method used. 

Returns Address:

Returns Dept.
Urban Industry
Unit 2 Park View
Alder Close
East Sussex

International returns

Please use our RETURNS PORTAL to create a return. 

All international customers are responsible for the costs in sending items back to Urban Industry.

We do not offer exchanges to international customers. If you wish to change an item, you will have to return the item(s) back to Urban Industry for a refund and place a new order.

Returns Address:

Returns Dept.
Urban Industry
Unit 2 Park View
Alder Close
East Sussex

How Do I Return My Item(s):

1. Make sure all tags are still attached to your items and they are back in their original bag.

2. You have not worn the item(s) (please contact us about faulty items)

3. Please wrap items appropriately for transit to avoid damage to goods or boxes. Please do not stick labels or tape directly to the product's packaging (e.g. shoe box ) as if tampered with in any way, we can no longer accept the return.

4. Take your parcel to the post office/other couriers you choose, and send your parcel back to us making sure you have proof of posting. 

5. Please allow 5 - 10 working days once the goods have reached us, to give us time to process your returns.

Returned Parcels with underpaid postage

If you the customer send any items back to us, you will need to do this at your own cost. If Urban Industry receives any parcel with unpaid postage, Urban Industry will deduct any charges from the refund amount due to you.

Consumer Contract Regulations

From 13 June 2014 the new Consumer Contracts Regulations - which implement the Consumer Rights Directive in UK law - apply to all purchases you make at a distance. The Distance Selling Regulations have been subsumed into this new piece of legislation.

The 14 working days starts from the day after you receive your order, we actually give you longer with 28 days to return an item/s to us.

We need written confirmation of cancellation from you, so you’ll need to contact us quoting your order number.

If you have already received your order even though have cancelled it, you will need to return all the items in the order.

The items must be in their original condition and will be inspected once we have received them. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

If you have any questions please contact our Customer Service Team on 01323 412444 / mailorder@urbanindustry.co.uk



Only 1 Entry Per Person is allowed. Winners are picked at random by our customer service judges, judges decision is final. Winning entries are NOT transferable to any 3rd parties. Raffle/Competition Entry and closing dates will be adhered to on each individual raffle/competition strictly. Urban Industries Ltd reserves the right to select a new winner should the original winner not reply back to purchase within 24 Hours of the winning notices being emailed out, enter wrong contact/shipping details, not pick up from our store (store collection winners) within 24 Hours or not fully comply with any of the terms and conditions. No Cash Prize Alternatives. By entering the raffle you also agree to accept email marketing from Urban Industries Ltd only, we do not share customer details with any other 3rd party marketing. 


25. Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay Later

  • Pay in 3

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.